Kingsway Training has set up this policy to assist all types of business activity taking place.
We appreciate that occasions arise which necessitate clients/companies to cancel their course due to unforeseen circumstances and we therefore try to be flexible in our approach to each individual case. Obviously though in some cases this has an effect on our costs and resources, i.e. rooms, Tutors, catering and we must try to ensure that all parties are not disadvantaged through loss of earnings etc. Any such issues are resolved at the discretion of the Kingsway Manager.
Public Courses (Open Course Bookings)
Clients cancelling a course, changing course date or switching courses, delivered by Kingsway training, must do so at least 10 working days in advance in order to avoid paying a 50% cancellation fee. If Cancellation notice is received less than 5 working days prior to the course date, the cancellation charge will be 100% of the training fee.
Customers wishing to substitute a registered delegate from the same company need to first check with Kingsway training that this is acceptable. If agreed, you may do so up to the commencement of the course without penalty, other than any substitution costs incurred by Kingsway Training. Examples include registrations with validating bodies, provision of additional needs support etc.
For training that is delivered on a client’s site, there is no penalty if a cancellation notice is received 15 working days prior to the onsite training date. If a cancellation notice is received by Kingsway training less than 15 working days but more than 10 working days prior to the training date, the cancellation charge is 50% of the training fee.
If a cancellation notice is received by Kingsway training less than 10 days prior to the training date, the cancellation charge is 100% of the training fee.
Many of our courses/training programmes are now eligible for funding, however, we can only receive this on full and successful completion of the course and all associated paperwork. If a client is eligible for funding and needs to cancel or withdraw from their training it may result in the full cost fee becoming payable, which we have no alternative but to pass onto the employer for the individuals concerned. This will be agreed with employers at the time of sign up stage (when the employer eligibility form is completed) but we will not be able to proceed with funded training without this agreement. Exact amount of potential fees payable will depend on the specific course and circumstances.
Click here to download our Cancellation Policy.