Tel: 01724 294 040
kcinfo@northlindsey.ac.uk

Personal & Professional Development

Course

*Dealing with Difficult Customers & Situations

Dealing with difficult situations regains the confidence of customers, improves
customer retention and creates future sales opportunities.

Date Commencing Time Duration Cost


9.00am - 4:00pm 1 Day Course: £130.00
Total Cost: £130.00

*Developing assertiveness and self confidence

Course summary Do you feel sometimes you want to, and you could, achieve more but you feel you lack the skills, knowledge or confidence to move forward?  Do others feel you should be more assertive with people and situations in the workplace but you are not sure how to meet these expectations? Would you value […]

Date Commencing Time Duration Cost


9:00am - 4:00pm 1 day Course: £130.00
Total Cost: £130.00

*Minute Taking

Course Summary All organisations need minutes. They are essential if teams, committees and boards are to have a clear record of the decisions they have made and the actions required. Effective minute taking is vital to the efficient organisation and a good minute taker can transform the effectiveness of a team. This one day course […]

Date Commencing Time Duration Cost


9:00am - 12:00pm Half day Course: £85.00
Total Cost: £85.00

*Level 3 Award in Training – Principles and Practice

Course Summary The qualification will enable successful delegates to : Understand inclusive teaching and learning approaches in education and training Understand ways to create an inclusive teaching and learning environment Be able to plan inclusive teaching and learning Be able to deliver inclusive teaching and learning Be able to evaluate the delivery of inclusive teaching and learning Suitable for […]

Date Commencing Time Duration Cost

9:00am - 4:30pm 4 Days Course: £395.00
Other Fees: £9.40
Total Cost: £404.40

Effective Communication Skills (confidence for Toolbox Talks)

Course Summary How do we use toolbox talks effectively and ensure they have an impact. Suitable for Managers, team leaders and supervisors Content Introduction to communication Verbal versus written communication Structuring key messages Making it appropriate and relevant Keeping their attention Following through – the impact

Date Commencing Time Duration Cost
N/A 9:00am - 4:00pm 1 day Course: £130.00
Total Cost: £130.00

Conducting Effective One-to-Ones

Course Summary This session aims to give you the knowledge and skills required to effectively prepare for and conduct one-to-one reviews with your direct reports. Welcome, introductions, objectives and agenda; What are one-to-ones and why have them? Preparing for a one-to-one meeting; What good looks like; Giving constructive feedback; Documenting the discussion; Having a go! […]

Date Commencing Time Duration Cost
9:00am - 4:00pm 1 day Course: £130.00
Total Cost: £130.00

Effective Presentations

Course Summary This session aims to provide participants with the professional skills to deliver business presentations with confidence and clarity, whilst engaging the audience. Suitable for Anyone who is required to deliver presentations as part of their role. Content Personal insights presentations; Getting started – presentation brief and research; Structuring your powerful presentation; Visual aids […]

Date Commencing Time Duration Cost


9:00am - 4:00pm 1 day Course: £130.00
Total Cost: £130.00

Leading Change

Course Summary What is change and why does it happen? The roles we play; Identifying the need for change; Types of change and how to deal with them; Key stakeholder relationships; Dealing with change – the Change Curve; Reactions and attitudes to change; Making change stick; Monitoring and tracking progress; Leading change in my area; […]

Date Commencing Time Duration Cost
N/A N/A N/A N/A

Mental Health First Aid

Course Summary The Adult MHFA two-day course qualifies you as a Mental Health First Aider. Mental Health First Aiders have: An in depth understanding of mental health and the factors that can affect wellbeing; Practical skills to spot the triggers and signs of mental health issues; Confidence to step in, reassure and support a person in […]

Date Commencing Time Duration Cost





9:00am - 4:00pm 2 day Course: £130.00
Total Cost: £130.00

Mental Health Awareness Champions

Course Summary Mental Health First Aid (MHFA) is the help given to someone experiencing a mental health problem before professional help is obtained.  MHFA does not teach people to be therapists.  However, it does teach people how to recognise the symptoms of mental health problems, how to provide initial help and how to guide a […]

Date Commencing Time Duration Cost

9:30am - 4:00am 1 day Course: £130.00
Total Cost: £130.00
*Funding may be available. Please contact the team to check eligibility and for further information.

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